Shipping policy

Shipping Policy

Last Updated: September 14, 2026

Thank you for shopping with Zoveli. We are committed to making your shopping experience simple and convenient.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.

Please note that orders may take additional time to process during holidays, promotions, or periods of unusually high order volume.

2. Shipping Times

Estimated delivery times depend on your location, the product purchased, and the shipping carrier.

Typical estimated delivery times are:

* Canada: 5–15 business days
* United States: 5–15 business days
* International: 7–25 business days

These are estimates only and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Zoveli may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website.

4. Tracking Information

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become active after your order has been shipped.

5. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of Zoveli’s control, including carrier delays, weather, customs processing, holidays, incorrect addresses, or other unforeseen circumstances.

If your package appears to be delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply before we can reship the order.

If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

8. Multiple Shipments

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or supplier.

You may receive separate tracking numbers for different items in the same order.

9. Contact Us

If you have questions regarding your order or shipping, please contact us through the contact information provided on our website.

Zoveli

We appreciate your business and thank you for choosing Zoveli.