Refund policy
30-Day Return & Refund Policy
At Zoveli, you can request a return within 30 days of receiving your order.
Return Eligibility
Items must be unused, clean, and in their original packaging, with all accessories included. Your order number or proof of purchase is required.
For hygiene reasons, opened or used sleep masks cannot be returned for a change of mind. This does not affect claims involving faulty or incorrect items.
How to Request a Return
Email support@zoveli.ca within 30 days of delivery. Include your order number and the item you wish to return.
We will provide return instructions and the return address. Please contact us before sending anything back and dispatch your return within 14 days of approval.
Return Shipping
Customers pay return shipping for change-of-mind returns. We recommend using a tracked service.
If your item arrives damaged, defective, or incorrect, contact support@zoveli.ca promptly. Include photos or a short video showing the issue where possible. We will arrange an appropriate resolution and cover any required return shipping.
Refunds
Once your return arrives, we will inspect it and notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your payment provider may require additional processing time.
Refunds cover the amount paid for returned items, including applicable taxes. Original delivery charges are not refundable for change-of-mind returns. We do not charge a restocking fee.
Free Gifts
Free gifts have no cash refund value. For a full-order return, include any unused gift. Contact us for instructions if the gift has been opened or used.
Your Consumer Rights
This policy does not limit your rights under applicable consumer protection laws. Faulty, damaged, misdescribed, or incorrect items may qualify for remedies outside these voluntary return conditions.
Contact Us
For return or refund questions, email support@zoveli.ca.